Dostyk
Plaza
Dostyk Plaza: customer service, feedback, and brand reputation control
Retail.Customer service
Astana Hub | AIFC | Milan Holding Ltd
Unified AI Platformfor Business Management
TalkIt automates calls, messages, business workflows, and reporting in one ERP platform, freeing your time for the tasks that matter most.
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Used:Search records
Over the last 7 days I analyzed customer requests, AI assistant dialogs, and the connected deals.
Key issues:
1. A high share of lost sales is caused by stock-outs or mismatches between listed inventory and actual availability.
2. Customers often react negatively to delivery terms, especially timing, price, and unpredictable delays.
3. Customers drop out after product selection because the path from selection to purchase is not strong enough.
4. Recurring complaints point to product quality or expectation gaps, where descriptions do not fully match reality.
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"TalkIt brings together CRM, ERPand AI automationin one system for transparentand efficient business management."
[01] Unified Platform/ ERP | AI | Control
AI agents that take customer conversations all the way to an outcome.
TalkIt voice and text agents accept and place calls, handle messages, clarify requests, check availability, reserve slots, issue invoices, track payments, and update ERP statuses automatically.
AiBota
TalkIt voice assistant
Incoming call
Tap accept to open a live Talkit voice session.
Voice scenarios
Industries
Ready-made roles for sales, service, support, and brand conversations.
[02] TalkIt Flow/ Automations | AI | ERP
Visual automations that route decisions, update ERP, and launch AI work without code.
TalkIt Flow turns CRM changes, ERP events, and AI outputs into live operational workflows. Build branching logic, sequence actions, and context-aware automations inside one clean visual canvas.
Deals
When deal updated
Trigger when a deal's status is updated.
Condition
Switch
Route to upsell or nurture.
Upsell
Sequences
Enroll in sequence
Enroll the person in "Power user upsell".
Nurture
Sequences
Enroll in sequence
Enroll the person in "Nurture".
RRe-engage cold leads
MMQL lead routing
OOnboarding hand-off
NNew deal email campaign
LLead form submissions
MMonitor customer health
IIdentify expansion opportunity
Group structure and legal foundation. TalkIt is within Milan Holding Ltd with Astana Hub participation, an AIFC legal base and a prepared compliance package.
Request compliance packAH
Astana Hubstartup residency
AF
AIFClegal framework
CP
Compliancecertification package
How we work
4 stages of TalkIt implementation
01
Diagnosis
We analyze business processes, channels, and tasks to identify the real automation opportunities.
- Audit of processes and customer channels
- Map of bottlenecks, losses, and service gaps
02
Scenarios and data model
We design the operational logic, interaction scenarios, CRM and ERP structure, and team roles.
- Dialogue and automation scenarios
- Data model and role structure
03
Integrations and launch
We connect channels and systems, configure AI agents, and launch the platform into daily operations.
- Connection of telephony, messengers, and services
- Testing and launch of live workflows
04
Optimization and scaling
We analyze KPI and quality metrics, improve scenarios, and expand automation into new processes.
- Control of KPI, SLA, and service quality
- Expansion into new scenarios and teams
Contacts
Request a demo for your scenario
We will show how TalkIt fits the structure, logic, and processes of your business - from customer service to ERP, analytics, and internal operations.
Sales Department, TalkIt
Dias Bekov
Request a demo for your scenario and we will show how TalkIt automates channels, processes, and reporting in one system.